Refund policy

Plant Guarantee

We guarantee healthy arrival of all live plants.

If your plant arrives with significant transit damage or severe health issues, please contact us within 24 hours of delivery with clear photos of:

• the plant in original packaging
• the plant in its original potting medium
• outer shipping box if damaged

We will review the issue and offer an appropriate resolution, which may include replacement, store credit, or refund at our discretion.

Please Note:

Plants that have been:

• removed from soil or potting medium
• repotted
• heavily handled
• left outdoors/extreme temperatures
• reported after 24 hours

may not qualify for guarantee review.

Minor cosmetic imperfections, natural leaf variation, slight drooping, minor soil shifting, or normal acclimation stress are not considered damage.