No. Some plants and products are sold and shipped directly by trusted nursery or brand partners. FloraVines-grown or FloraVines-stocked items are fulfilled by FloraVines. Partner items are identified on their product pages and may arrive in separate packages.

Items shipped directly by a nursery or brand partner may arrive in that partner’s packaging and can display the partner’s name or label. This is expected and does not mean the order was sent incorrectly.

No. FloraVines uses a mix of original photos and images supplied by nursery or brand partners. Live plants naturally vary in leaf shape, color, fullness, and size.

Eligible items fulfilled by FloraVines ship for a $6.95 flat rate. When the eligible FloraVines-item subtotal reaches $50 or more, those items qualify for free shipping.

No. The $50 free-shipping offer applies only to eligible items fulfilled by FloraVines. Nursery- and brand-partner items use their own shipping rates and rules, which are shown at checkout.

No. A partner item can add a separate shipping charge, but it does not remove free shipping from eligible FloraVines items when their subtotal reaches $50 or more.

It can. FloraVines items and partner-fulfilled items ship separately, and products from different partners can also arrive in separate packages with different tracking numbers and delivery dates.

FloraVines usually processes in-stock items within 1–3 business days. Delivery timing for partner items varies by nursery, product, destination, weather, and season. Tracking is emailed when each shipment leaves its fulfillment location.

FloraVines currently serves customers within the continental United States. Product and destination restrictions can apply to live plants, and checkout confirms whether an item can ship to your address.

FloraVines carefully secures and protects the live plants it fulfills. Partner nurseries use their own live-plant packaging methods. Seasonal protection and shipping methods can vary by product and fulfillment partner.

Photograph the plant, packaging, and shipping label as soon as possible, then email contact@floravines.com within 24 hours of delivery. Include your order number and clear photos so we can review the shipment promptly.

Every live plant is unique. Natural differences in color, leaf count, shape, maturity, and fullness are normal. The listing represents the variety and expected size rather than the exact plant you will receive unless stated otherwise.

Contact us as quickly as possible. We cannot guarantee changes after fulfillment begins, especially for items sent directly by a nursery or brand partner.

Live plants generally cannot be returned. If a plant arrives damaged or unhealthy, follow the arrival-issue instructions above. Return eligibility for non-live goods and partner items depends on the item and applicable return policy.

Care guidance appears in many product listings and in the FloraVines plant-care guides. Light, watering, temperature, and pet-safety needs vary by species, so review the information for the specific plant you purchase.

FloraVines is a Michigan-based online plant shop. We do not currently operate a public retail storefront.

Email contact@floravines.com. Please include your order number when asking about an order.