FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions below.
Shipping Information
How long does shipping take?
Standard shipping within the US takes 5-7 business days. Express shipping options are available for faster delivery.
Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding our shipping options in the future.
How much does shipping cost?
Shipping costs vary based on your location and order size. Free shipping is available on orders over $75.
How do I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Payment Information
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted connections to protect your personal information.
Can I save my payment information?
Yes, you can securely save your payment details to your account for faster checkout on future orders.
Orders and Returns
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Create an account or checkout as a guest.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. Contact us immediately for assistance.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition with tags attached.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a prepaid return label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Others
Do you offer plant care advice?
Yes! Check our Journal section for helpful plant care tips and growing guides for all your garden needs.
Are your plants guaranteed?
We stand behind the quality of our plants. Contact us within 14 days if you have any issues with your plant's health.
Do you offer gift cards?
Yes, gift cards are available in various denominations and make perfect gifts for plant lovers.
How do I create an account?
Click 'Create Account' at the top of our website and fill in your details. Having an account makes ordering faster and easier.
Can't find what you're looking for?
If you have a question that wasn't answered above, we're here to help! Our customer service team is ready to assist you with any inquiries about our products, orders, or services.
Contact us directly:
We typically respond to all emails within 24 hours during business days.