FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions below.
Shipping Information
How long does shipping take?
Most orders arrive within 3–5 business days via standard shipping. We process and ship every order within 1–3 business days to ensure your plants arrive quickly and in peak condition.
Do you ship internationally?
We currently ship only within the continental United States. International shipping is something we're actively exploring as we grow.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Orders of $50 or more qualify for complimentary shipping.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships, so you can follow your package from our door to yours.
How do you package live plants?
Every plant is carefully packed with insulation and protective materials to ensure safe transit year‑round. Winter heat packs and seasonal protection are included automatically when needed.
Live Plant Arrival & Health
What if my plant arrives stressed?
Shipping can cause temporary stress such as minor leaf droop or soil shifting. Most plants recover within a few days once placed in proper light.
What if my plant arrives damaged?
If your plant arrives with significant damage, contact us within 24 hours with photos. We will make it right.
Do you guarantee healthy arrival?
Yes. Every plant is inspected before shipping, and we guarantee it arrives healthy.
Why does my plant look slightly different from the photo?
Every plant is unique. We use real photos to represent size and quality, but natural variation is expected.
Payment Information
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted connections.
Can I save my payment information?
Yes, you can securely save your payment details to your account for faster checkout.
Orders and Returns
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. Contact us immediately for assistance.
What is your return policy?
Live plants cannot be returned, but we guarantee healthy arrival. Accessories can be returned unused within 14 days.
How do I return an accessory?
Contact us to initiate a return. We'll provide a prepaid return label and instructions.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Plant Care & Light Requirements
What kind of light do your plants need?
Each plant listing includes specific light requirements. Most indoor plants prefer bright, indirect light.
How often should I water my plant?
Watering depends on the plant type and your home environment. Always check soil moisture before watering.
Do you include care instructions?
Yes. Each plant listing includes care guidance, and we're always available for questions.
Accessories
What accessories do you offer?
We offer curated accessories including shears, misters, terracotta pots, and self‑watering containers.
Are your accessories tested?
Yes. Every accessory is tested in our own grow room before being added to the shop.
Do accessories ship separately from plants?
Accessories may ship separately depending on size and packaging needs.
General Information
Where are you located?
Floravines is based in Michigan and operates as an online boutique plant shop.
Do you have a physical storefront?
Not yet. We currently operate online only.
Are your photos real?
Yes. All photos are taken in‑house to accurately represent the plants and accessories we sell.
Still need help?
If you have a question that wasn't answered above, we're here to help.
Contact us at contact@floravines.com.
We typically respond within 24 hours on business days.